We already have an ITSM tool.

Keep it. NETVISS can send enriched events to it, or you can use ITOPS natively.

Can other departments use it?

Yes. ITOPS runs IT and non-IT services on the same desk.

What does NV-ITOPS cover?

Service desk and asset management for IT and non-IT teams: tickets, service requests, change, problem and knowledge management, asset lifecycle, software metering, licences and renewals.

Can other departments use it?

Yes. Facilities, HR or any team can run its own service desk on the same platform.

Does it track software licences and renewals?

Yes. Software metering shows what is installed and used, and licences, contracts and renewals are tracked with reminders.

Are tickets created automatically?

Yes. Every NETVISS module can raise tickets with the device, owner, location and history attached.

Does it support SLAs and routing?

Yes. Routing rules assign tickets by site, category and team, and SLA timers track response and resolution.

Is there a knowledge base and chat?

Yes. A knowledge base helps users and technicians solve common issues, and chat keeps conversations inside the ticket.

Can we keep our current ITSM tool?

Yes. NETVISS can send enriched events to your existing ITSM, or you can move to NV-ITOPS when it suits you.

IT Service Management (ITSM) & IT Operations

IT service management and asset register in one place: tickets, requests, changes, problems, SLAs and a CMDB fed by what the platform already discovered.

Your service desk and asset register in one place, for IT and beyond: tickets, requests, changes, problems, knowledge, software licences and renewals.

Also called

ITSM, IT service management, ticket management, service desk, helpdesk software, asset management, IT asset management, problem management, change management, knowledge management, inventory management, software license management, CMDB.

What it does

Asset management Always-current register from discovery.
Ticketing Incidents, requests and changes.
Auto-ticket from events Every module can raise tickets.
Routing rules By site, category and team.
SLA tracking Targets, timers and reports.
Integrations Send to an existing ITSM if you have one.
Change, problem & knowledge Full service processes, not just tickets.
Software metering & licences Know what is installed, what is used and what is due for renewal.
IT and non-IT services Run other service desks, such as facilities, on the same platform.
Chat Talk to users and teams inside the ticket.

Common concerns

Asset register out of date: Updated live from discovery
Tickets with no details: Owner, port, VLAN and history attached
Alerts no one owns: Routing rules by site and category

Questions and answers

We already have an ITSM tool.: Keep it. NETVISS can send enriched events to it, or you can use ITOPS natively.
Can other departments use it?: Yes. ITOPS runs IT and non-IT services on the same desk.
What does NV-ITOPS cover?: Service desk and asset management for IT and non-IT teams: tickets, service requests, change, problem and knowledge management, asset lifecycle, software metering, licences and renewals.
Can other departments use it?: Yes. Facilities, HR or any team can run its own service desk on the same platform.
Does it track software licences and renewals?: Yes. Software metering shows what is installed and used, and licences, contracts and renewals are tracked with reminders.
Are tickets created automatically?: Yes. Every NETVISS module can raise tickets with the device, owner, location and history attached.
Does it support SLAs and routing?: Yes. Routing rules assign tickets by site, category and team, and SLA timers track response and resolution.
Is there a knowledge base and chat?: Yes. A knowledge base helps users and technicians solve common issues, and chat keeps conversations inside the ticket.
Can we keep our current ITSM tool?: Yes. NETVISS can send enriched events to your existing ITSM, or you can move to NV-ITOPS when it suits you.

Often deployed with

Zero Trust NAC Knows every device the moment it connects and decides where it may go. Works with any switch, any hypervisor and any mix of enforcement, without changing your network.
Vulnerability Assessment & Management Scans everything you run, from network gear and servers to laptops, websites and applications, and tells you what to fix first and exactly how.
Infrastructure Health & Performance Watches everything your business runs on: network devices, servers, endpoints, databases, cloud, hypervisors and applications. You hear about a problem first, on the channel you prefer.

Guides

A service desk where tickets already know the answer Running IT and non-IT services with context from every system.